PREAMBLE
These General Sales Terms and Conditions ( Hereinafter “GTC”) apply to all contracts or agreements ( In any form and at any time concluded) for AXOLIFT-branded products ( Hereinafter “Products”) sold/supplied by Gromet S.r.l. ( Hereinafter “Gromet”) to the customer (“Customer”).
GROMET is an Italian company with registered office at Via A. Canova 10/B, 36027 Rosà (VI), Italy, VAT number and tax code 03352960243.
These GTC apply to all sales made by Gromet, unless otherwise agreed in writing by the parties. The nullity or ineffectiveness of one or more clauses shall not affect the validity of the remaining provisions.
Gromet reserves the right to modify or update these General Terms and Conditions at any time. Changes will apply only to contracts concluded after their publication or communication.
ORDERS AND CONCLUSION OF THE CONTRACT
The Customer’s order constitutes an irrevocable offer to purchase pursuant to Article 1329 of the Italian Civil Code.
The submission of the order confirms acceptance of the general conditions by the purchasing party, which waives any of its own general terms of purchase, whether considered individually or as a whole.
The contract is deemed concluded only upon written confirmation of the order by Gromet, which may also be made by e-mail or other written communication.
Gromet reserves the right not to accept incomplete or incorrect orders, or orders from customers with previous contractual defaults.
PRICES AND PAYMENT TERMS
All prices are expressed in euros and, unless otherwise indicated, are exclusive of VAT.
Transport, packaging, insurance, and any other ancillary costs shall be borne by the Customer, unless otherwise agreed in writing.
Payment must be made according to the methods indicated in the order confirmation or invoice.
Failure to pay, even partially, entitles Gromet to suspend deliveries and/or terminate the contract pursuant to Article 1456 of the Italian Civil Code, without prejudice to compensation for further damages.
TERMINATION OF THE SALES CONTRACT
Gromet has the right to immediately terminate the sales contract concluded under these GTC, as well as in cases expressly provided for herein and under applicable law, if any change occurs in the Customer’s economic conditions that compromises their ability to meet their obligations, or if the Customer is, for example, placed in liquidation, declared bankrupt, or subjected to other insolvency procedures.
In such cases, Gromet shall have the right to request full payment of any outstanding amounts due from the Customer, within the limits permitted by law.
DELIVERY
Deliveries are made to the address indicated by the Customer, unless otherwise agreed in writing.
Delivery times indicated by Gromet are not essential but purely indicative. Any delays shall not entitle the Customer to claim direct or indirect damages of any kind or to cancel the order, except in cases of willful misconduct or gross negligence by Gromet.
Gromet may extend delivery times due to force majeure or extraordinary events, pandemics, and/or other unforeseeable events not attributable to Gromet.
The risk of loss or damage to the goods passes to the Customer upon delivery to the carrier or direct collection at Gromet’s premises.
Gromet reserves the right to make partial deliveries, which shall be considered independent and autonomous for invoicing and payment purposes.
CLAIMS AND WARRANTY
Any claims regarding packaging, quantity, or outward characteristics of the products (so-called apparent defects) must be reported to Gromet in writing within 8 days of receipt of the Products, under penalty of forfeiture of the warranty. Claims regarding defects not detectable upon careful inspection at the time of receipt (so-called hidden defects) must be reported to Gromet in writing within 8 days of discovery, in any case within 12 months of delivery.
Claims or disputes do not entitle the Customer to suspend or delay payment for the Products in question, nor for other supplies, nor to autonomously apply price reductions or offsets between amounts owed for the Products and any sums the Customer considers due for any reason.
Gromet guarantees that the products conform to the declared technical specifications and are free from manufacturing defects.
Gromet provides warranty for any defects attributable to it occurring within twelve (12) months from delivery for all defective mechanical and electrical parts, provided they are reported in a timely manner as specified above.
The warranty does not cover defects resulting from improper use, non-compliant installation, inadequate maintenance, or unauthorized interventions.
Any repairs or replacements shall be carried out at Gromet’s discretion, after the defective product is returned, at the Customer’s expense.
The warranty is solely for the benefit of the Customer and cannot be extended to any subsequent purchasers of the Products or third parties in general.
Failure to report defects within the above timeframes will result in the Customer losing any right to claim Gromet’s warranty under these GTC and/or the law.
RETURNS AND REFUNDS
No returns will be accepted without prior written authorization from Gromet.
Products must be returned intact, unused, and in the original packaging, at the Customer’s expense, to Gromet’s headquarter:
Gromet S.r.l. – Via dei Tulipani 71-73 – 36061 Bassano del Grappa (VI), Italy.
Only after verifying the integrity of the products may Gromet issue credit notes or refunds.
LIMITATION OF LIABILITY
Gromet shall not be liable for indirect or consequential damages arising from the use of the supplied products, except in cases of willful misconduct or gross negligence.
In any case, Gromet’s liability shall not exceed the value of the supply related to the claim.
INTELLECTUAL PROPERTY
All trademarks, logos, brand names, images, and content related to AXOLIFT products remain the exclusive property of Gromet S.r.l.
Reproduction or use without prior written authorization is prohibited.
FORCE MAJEURE
Unforeseeable events, including force majeure and fortuitous events, entitle Gromet to postpone delivery for as long as the impediment persists, plus a reasonable additional time. Unforeseeable events include circumstances that cannot be predicted, such as, by way of example but not limited to: strikes, boycotts, lockouts, fires, wars (declared or undeclared), riots and revolutions, requisitions, embargoes, power outages, delays in component or raw material deliveries, epidemics, pandemics, quarantine restrictions.
Gromet shall promptly notify the other party in writing upon becoming aware of the event, indicating its occurrence and cessation. In such cases, Gromet shall have the right to withdraw from the contract without any obligation to pay damages.
No compensation shall be due to the Customer for delays due to force majeure, fortuitous events, or causes beyond Gromet’s control.
CONFIDENTIALITY OBLIGATION
Regarding Confidential Information (including, by way of example, technical information, technical specifications, manuals, applied prices, commercial information concerning materials, processes, and services), the Customer undertakes to:
- Not disclose Confidential Information to third parties without Gromet’s written authorization;
- Take all necessary measures and appropriate precautions to prevent unauthorized disclosure of Confidential Information;
- Not reproduce or copy Confidential Information;
- Limit the dissemination of Confidential Information to employees whose duties require knowledge of the information;
- Promptly inform employees and collaborators who become aware of Confidential Information about the confidentiality obligations, ensuring they act accordingly and do not disclose information without authorization.
Failure to comply with the confidentiality obligation shall entitle Gromet to claim compensation for any resulting damages.
SEVERABILITY
If any clause of these GTC is deemed invalid or ineffective, such invalidity or ineffectiveness shall not affect the validity of the remaining clauses, which shall remain fully effective.
LANGUAGE
These GTC are drafted in Italian and English. In case of conflict or doubt regarding interpretation, the Italian version shall prevail.
APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions, as well as any sales contract concluded between Gromet and the Customer, shall be governed and interpreted in accordance with Italian law, excluding the 1980 Vienna Convention on the International Sale of Goods.
Any dispute arising from the interpretation, execution, or termination of the contract shall fall under the exclusive jurisdiction of the Court of Vicenza.
However, notwithstanding the above, Gromet may bring a dispute before the competent court at the Customer’s location.
COMMUNICATIONS
Any communication from the Customer pursuant to these General Terms and Conditions or contracts must be sent to Gromet S.r.l. by registered mail with return receipt, certified email (PEC), or by means that can prove receipt, at the following address:
Gromet S.r.l.
Via dei Tulipani 71-73
36061 Bassano del Grappa (VI), Italy
E-mail: info@gromet.it
PEC: gromet@legalmail.it
DATA PROTECTION
Gromet processes customers’ personal data in full compliance with EU Regulation 2016/679 (GDPR) and applicable national laws.
The full privacy notice is available upon request or on the company website.
Last updated: November 12, 2025